Shipping & Returns
Terms of Sale : All sales are final on special order items, items ordered by the case, seasonal merchandise and sale or clearance items. Once your order has been placed you cannot cancel or return these items. By placing your order, you agree to these terms of sale.Return Policy
- We want you to be happy with your purchases from The Giftaria Stores and its divisional websites. If you are not satisfied with something you purchased from us, and it is not a 'sale or clearance' item, please contact our Customer Service staff to request a return or exchange of your order, less shipping charges. If we accept your returned merchandise, we will charge a 10% restocking fee. We reserve the right to decline your return of merchandise, at our sole discretion.
- Inspect and report problems within 72 hours. We require that you report any problems with your order immediately so we can remedy it. Contact our customer support staff by email to report any problems with your order within 72 hours of receiving it. Failure to comply with this may prevent us from assisting you.
- No item will be accepted for return without an RMA (return merchandise authorization) number issued by our staff. Items returned to us without an RMA will be charged an additional 10% restocking fee.
- No items may be returned if purchased by the case unless defective.
- No special order items may be returned unless defective.
- No customized or personalized items may be returned unless defective.
- Everyday merchandise can be returned or exchanged within 10 days of receipt.
Sale and Clearance Merchandise
- All sales final on 'sale and clearance' merchandise. Returns and exchanges are not allowed on these items.
- Everyday merchandise can be returned or exchanged within 10 days of receipt.
- Seasonal merchandise can be returned or exchanged if we receive the merchandise 7 days before the significant day of the Holiday. If later than that, we will not accept it for return.
- Any returned merchandise must be in original packaging - unopened and not damaged.
- You can contact our Customer Service department by email at customerservice@giftaria.com to request an RMA number. If your return is approved, we will issue you an RMA number. You can then return your gift to us by repackaging it and sending it to:
The Giftaria Stores
2433 Fenton Street, #B Chula Vista, CA 91914
attn: Returns Department
RMA# (This is required!)
General Notes
- Any items attempted to be returned without an issued RMA number from our staff will be refused.
- If you receive an item that was damaged, defective, or otherwise incorrect from the item(s) you ordered, please save the box and all of the packing material and contact us immediately by phone at 866-721-7409 or by email at customerservice@giftaria.com. We will instruct you on how to return the package to us at no charge. We will send you a replacement order immediately.
- When returning merchandise (with an issued RMA), be sure to pack and tape your package securely. We recommend that you return your items using a trackable shipping method such as UPS or Federal Express. We are not responsible for lost or damaged returned packages.
- We will not accept COD shipping.
- Any monogrammed, personalized, special order or custom gifts may not be returned unless damaged or defective.
- If you receive a gift purchased from Giftaria, you can not return it. RMA's can only be requested by the original purchaser.
Shipping Policy
- We always try to ship at the lowest cost consistent with you receiving the merchandise by the date you specify when ordering. If you do not indicate a delivery date on your order, we will choose the lowest cost shipping method available.
- If your selected shipping method will not deliver your package by the date needed, our policy is to attempt to reach you by email to get your approval on a shipping upgrade or to disregard the delivery date specified. If we are unable to reach you by the time your order must ship, we will upgrade the shipping at your expense to meet your delivery date.
International Shipping Policy
- Currently we ship to only select countries. To find out if we ship to your country, create your order and press the "International Checkout" button. The order form on the next page will show you the countries that we ship to.
- All international shipments are subject to taxes, duties & customs brokerage fees. By having items shipped outside the United States, these fees are your responsibility to pay.
- If choosing an Express shipping method, these fees are included in your shipping charges although sometimes there is a correction to the fees at the time of entry to your country. Any additional charges are your responsibility to pay. If the charges are passed on to us, we will debit your credit card accordingly.
- If choosing a Ground or Standard shipping method, these fees are not included in your shipping charges. The shipping company will charge you the customs fees directly.
- If you refuse delivery of an International package that has been received by customs you will be refunded the cost of the items less our restocking fee, original shipping fees, return shipping fees and any customs brokerage fees that are applicable. Your refund will be processed once we have received the package returned to us and we are notified of the return shipment fees. All international returns are subject to the terms and conditions of our our standard returns policy.
Pickup Orders
- Orders placed for in-store pickup are not charged any shipping fees.
- You will receive a phone call from our customer service staff when your order is ready for pick-up.
- All customer pick-ups must be made Monday through Friday from 9 am to 4pm. Saturday pick-ups are available by appointment only.
Balloon Returns
Balloons are not returnable.
